Our
Uptime Guarantee is very simple. We guarantee that your web site will
experience 99% or better uptime during the course of any calendar
month. If we do not provide 99% uptime, we will provide a pro-rated
refund of your hosting fees for the month affected. Outstanding Uptime Record:
We already have an outstanding record of uptime. Over the past five
years - we have achieved more than 99.98% uptime for our servers. In
addition, we've never had a server wide outage of more than 3 hours in
the past two years.
Only the Best: We use only the best networks,
the most reliable hardware, and rock solid operating systems. Using the
best equipment and software available makes it easy to offer our
clients great uptime.
Skilled and Friendly Staff:
Our staff is top-notch. Our staff members are highly skilled in Systems
Administration, Programming and Internet Security. By employing only
the best, we can assure that we have the expertise available to address
any problem that might occur.
3rd Party Monitoring:
We monitor our servers constantly to ensure accessibility and
availability. We use InternetSeer and WebSitePulse.com to monitor our
servers 24/7. All of our System Administrators carry pagers. Should a
problem occur, we are immediately notified by pager and can begin
working on the problem immediately. This ensures that we fix most
problems as quickly as possible.
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